This is getting longer than the Star Wars Saga now*… Following on from my initial moan about BT and my second blog post about it I thought I’d give an update seeing as they have annoyed me yet again. And I still have no Internetz.
On Saturday morning (5 days after BT should have installed my broadband) I submitted a support request to @BTCare who had already said that if I didn’t hear from someone by Friday at 8pm to get in touch directly with them. This is what I sent:
Hi. Still waiting for my Broadband to be connected and not happy with being lied to multiple times with promised call backs that don’t materialise. Also been billed for broadband when you haven’t even installed it yet!
Full details can be found here: http://maft.co.uk/musings/2012/moving-to-bt-not-the-best-start/ and here: http://maft.co.uk/musings/2012/bt-bloody-terrible/
Sorry, it’s too much to rewrite it all again!
Hope something can get sorted. I am really not happy.
That same afternoon evening I received this reply from ‘Paul S’ of @BTCare:
Thanks for getting in touch and sorry to hear about the problems, I’ve checked this out and the what happened is that the broadband part of the order was cancelled by Wholesale meaning it had to be reissued, if you have been told anything other than this then I apologise. The order has now been replaced and an expedite request issued, a response to that should be received on Monday and at that point we will know when the service will start.
I am hopeful that the response on Monday will be a good one based on the history here so I will let you know what’s happening then, you may also be contacted by another team that are monitoring the issue for you but that’s just so you know. Sorry this happened in the first place but chat soon, one last thing, we are aware of certain restrictions on dates so that won’t be a problem, take care.
This actually got my hopes up. It was as though someone at BT actually cared that customers we being ignored, lied to and being treated like poop. The promise that there would be a (hopefully good) response by Monday actually meant I stopped thinking about it for the rest of the weekend and all day yesterday (Monday).
As the day drew on and I still had no call from BT I was beginning to revert back to thinking that they just don’t care… It’s now 8am the morning after I was supposed to hear back from BT and still nothing…
Last night I had a little whine on The Twitter:
@btcare No call today. Very angry now. Looking into how to report to OFCOM as this is a complete joke.
— The MaFt (@MaFt) December 17, 2012
To which @BTCare replied:
Forgive me for being cynical, but wasn’t I promised this before? You know, someone actually getting in touch with me about the service I’m paying for that STILL hasn’t been installed??!!
It’s getting beyond a joke now, I’m only sticking it out as I probably have enough ammunition now for a fairly hefty discount for the best part of a year!
*Footnote: By my calculations the entire Star Wars saga is 797 mins (all 6 episodes). As of 8am Tuesday 18th December 2012 187 hours have passed since BT should have installed my broadband. In that time I could have watched the entire Star Wars saga 14 (fourteen) times.