Dec 182012
 

This is getting longer than the Star Wars Saga now*… Following on from my initial moan about BT and my second blog post about it I thought I’d give an update seeing as they have annoyed me yet again. And I still have no Internetz.

On Saturday morning (5 days after BT should have installed my broadband) I submitted a support request to @BTCare who had already said that if I didn’t hear from someone by Friday at 8pm to get in touch directly with them. This is what I sent:

Hi. Still waiting for my Broadband to be connected and not happy with being lied to multiple times with promised call backs that don’t materialise. Also been billed for broadband when you haven’t even installed it yet!

Full details can be found here: http://maft.co.uk/musings/2012/moving-to-bt-not-the-best-start/ and here: http://maft.co.uk/musings/2012/bt-bloody-terrible/

Sorry, it’s too much to rewrite it all again!

Hope something can get sorted. I am really not happy.

 

That same afternoon evening I received this reply from ‘Paul S’ of @BTCare:

Hi,

Thanks for getting in touch and sorry to hear about the problems, I’ve checked this out and the what happened is that the broadband part of the order was cancelled by Wholesale meaning it had to be reissued, if you have been told anything other than this then I apologise. The order has now been replaced and an expedite request issued, a response to that should be received on Monday and at that point we will know when the service will start.

I am hopeful that the response on Monday will be a good one based on the history here so I will let you know what’s happening then, you may also be contacted by another team that are monitoring the issue for you but that’s just so you know. Sorry this happened in the first place but chat soon, one last thing, we are aware of certain restrictions on dates so that won’t be a problem, take care.

Paul
BTCare

This actually got my hopes up. It was as though someone at BT actually cared that customers we being ignored, lied to and being treated like poop. The promise that there would be a (hopefully good) response by Monday actually meant I stopped thinking about it for the rest of the weekend and all day yesterday (Monday).

As the day drew on and I still had no call from BT I was beginning to revert back to thinking that they just don’t care… It’s now 8am the morning after I was supposed to hear back from BT and still nothing…

Last night I had a little whine on The Twitter:

To which @BTCare replied:

Forgive me for being cynical, but wasn’t I promised this before? You know, someone actually getting in touch with me about the service I’m paying for that STILL hasn’t been installed??!!

It’s getting beyond a joke now, I’m only sticking it out as I probably have enough ammunition now for a fairly hefty discount for the best part of a year!

 

*Footnote:  By my calculations the entire Star Wars saga is 797 mins (all 6 episodes). As of 8am Tuesday 18th December 2012 187 hours have passed since BT should have installed my broadband. In that time I could have watched the entire Star Wars saga 14 (fourteen) times.

Dec 142012
 

Follow on from this post

So 8pm came and went, I called them and spent 40 minutes on the phone to India but couldn’t actually get anywhere because the orders and billing departments were both closed. So they have requested a call-back for me between 10-11am tomorrow… I wonder if THAT one will materialise?

As you can guess, I’m pretty mad – even more annoyed at the number of broken promised from BT. I mean, really, how hard is it to activate a phone line before an engineer comes?! They managed to get the hub to me on time… not that I can use it…

Jul 042012
 

This was a great one – I got the caller so wound up he actually told me to f-off! Sadly my mobile got a call so the last minute or so wasn’t recorded. I paraphrased the missing audio though at the end of the video.

Other highlights were going through every letter on the keyboard until I found the ‘flag’ key he wanted me to press.

Jul 032012
 

This was an early morning call and it caught me off guard. However I mumbled something about ‘having to do something’ (i.e. set the phone recording) and asked them to start again saying who they were. Throughout the call they couldn’t make up their mind what company they were calling from.

The highlight though was being asked if I had a false leg!

For info they called from: 004588632589 and the call quality was awful!

Jun 252012
 

It’s been a few months since I had a computer scam call but today’s experience was something new. The caller was completely useless and it was clear they weren’t paying any attention to what I was saying and to what they were supposed to be doing… Maybe I should give them some credit though, it might have been their first day at work and I was being unduly hard on her?

Let me know what you think:

Apr 112012
 

It’s been a while since I recorded a phone scammer but I had another one today. I missed the first 30 seconds or so as I was fumbling with my iPhone to find the SoundCloud app which it appears I’ve managed to delete. Or Mini-MaFt has deleted… So I quickly launched up the Voice Memo app and hit record.

The results of my entertaining call from 009806553210 are below. It’s just over 30 minutes long though, but I think it’s worth it. Especially if you want to know my clothes size and how ‘maximise’ has changed my letter-writing experience.

I like to think I’ve done a public service – keeping these guys from the rest of the world for 30 minutes may have saved someone from getting duped.

Part 1:

Part 2:

Part 3:

Jan 042012
 

I’ve used ‘Notes’ quite a lot on my iPhone since I got my first one (an 8GB 3G) in 2008; usually for little reminders, shopping lists, a note of what Christmas presents I’ve already bought etc. When I was bought an iPad in 2010 you could sync notes between the iPhone and iPad using Apple’s ‘me.com’ service. I then started using ‘Notes’ for a few more things – common phrases I would need for work that I could copy and paste from Notes into other apps. Continue reading »